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Frequently Asked Questions

Corporate and Social Responsibility

Click here to find out about our CSR program.

Personal Details

How can I access or change my account details?

Click here to access your account, don't forget you will need your username and password.

How do I register for My Account?

Click here to register on the Hard Yakka website and start shopping today.

Why do I need an account?

As a member you can:

  • Check out faster when making a purchase
  • Check the status of your orders
  • See any of your past orders
  • Change your account details, including password
  • Store any extra shipping addresses
  • Access our online returns page (to simplify the returns process for online purchases).

What happens if I forget my password?

Don't worry if you forget your password — you can click here and enter your email address to receive you a new password.

Is my personal data safe if I create an account?

Yes, your data is safe with Hard Yakka as we are fully compliant with the Data Protection Act. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password. Click here for our full privacy policy.

Are my credit or debit card details saved?

No, we don't save any of your payment details which means you will have to enter them each time you place an order.

Is it safe to enter my payment details online?

We take security seriously. Your payment details are automatically encrypted when you enter them on our website.

Orders

I'm not sure if I've successfully completed my order?

When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please contact our Customer Service team at onlinestore@hardyakka.com.au.

Can I find out when a product that is currently out of stock comes back in?

Yes, you can email our Customer Service team at onlinestore@hardyakka.com.au.

How can I find the latest deals and offers?

Our home page will always be updated with the latest and greatest Hard Yakka product and promotions.

Promotion Codes How do I use a promotion code?

If you have a promotion code will be prompted to apply the promotion code to your order in the Checkout.

Why won't my promotion code work?

It may have expired, been entered incorrectly or not be valid if your order does not meet the terms and conditions of the promotion.

Can I use more than one promotion code on an order?

No, unfortunately only one promotion code can be applied to each order.

I forgot to add a promotion code to my order. Can it still be applied?

Promotion codes can only be applied in the Checkout at time of purchase.

How do I check if a promotion code has been applied to my order?

It will appear in the Checkout and applied to the balance of your order.

Gift Vouchers What are Gift Vouchers?

Gift vouchers are a great way to share Hard Yakka with your family and friends to. Click here to purchase.

What can I buy with my Gift Voucher?

Your gift voucher can be used to purchase any product on the Hard Yakka website.

What are the Gift Voucher terms and conditions?

Hard Yakka gift vouchers are valid for 12 months from date of issue.

Where can I find a store to buy your product from?

To buy our products in-store, please visit our Hard Yakka Stocksist's page here. Alternatively, you can visit your closest Totally Workwear store. Please note that not all retailers maintain all product lines, not participate in all promotions, please contact each store induvidually for stock position and promotional activity.

 

Product Reviews

What is an online review?

We love hearing feedback on our products, because as a valued customer your opinion is important to us. We've provided some guidelines to make sure that your feedback remains helpful to all. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. So here's an idea of how best to do it:

  • Keep feedback based on the product only and your experience of using the product, e.g. size, fabric, how it works?
  • Be honest — tell us what you like about the product and what you don't like about the product
  • Keep it clean, get to the point and provide helpful feedback
  • Offensive, racist, crude, inappropriate comments won't be posted.
  • To protect your privacy we can't post any personal information, so use of a nickname for the review. Links to other websites and references to other retailers is also potentially misleading to visitors, so we cannot post this information.

If you want to talk to us about anything concerning prices, promotions, shipping, customer service or details that are personal to your purchase then please email us at onlinestore@hardyakka.com.au.

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